Privacy policy.
How we handle the information you give us.
Truly Brickwork & Construction (“we”, “us”) is responsible for the personal information you share with us through this website, by phone, WhatsApp or email. We are based at 14 Poplar Road, Rochester, ME2 2NR. You can contact us about privacy at info@trulybrickwork.co.uk.
What we collect
- Details you send us: your name, email, phone number, postcode and a description of your project, plus any photos you share.
- Anonymous usage data from Google Analytics, such as pages visited and the type of device used, to help us improve the site.
- How you found us (for example the search engine, advert or website you came from), so we know which advertising works. This is stored with your enquiry.
How we use it
We use your details to reply to your enquiry, arrange a site visit, prepare a quote and, if you go ahead, carry out and invoice the work. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running our business. We never sell your information or use it for unrelated marketing.
Our newsletter
If you sign up to our newsletter we keep your email address (and name, if you give it), the date you agreed and the connection it came from, so we can show you asked to hear from us. Our lawful basis is your consent. Every newsletter has an unsubscribe link, and once you use it we stop straight away. We send newsletters from our own mailbox and never share the list.
Who we share it with
Only the services that help us run the business: our email and website hosting providers, Google Analytics, and Calendly if you book a call. Where a job requires it, we may share relevant details with the local council or highway authority (for example, for a dropped-kerb application) with your agreement.
How long we keep it
Enquiries that don’t go ahead are deleted within 12 months. Records for completed jobs are kept for as long as needed for guarantees, accounting and legal obligations, normally six years.
Your rights
Under UK GDPR you can ask to see, correct or delete the information we hold about you, or object to how we use it. Email us and we’ll respond within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
We only set cookies if you choose “Accept” in the cookie message. If you accept, we use Google Analytics cookies (_ga, _ga_*) to measure visits, and one first-party cookie (tb_src) that remembers how you arrived on the site for the length of your visit, so we know which advertising works. If you choose “Reject”, none of these are set and the site works exactly the same.
We remember your choice in your browser for 12 months. You can change it at any time using Cookie settings (also in the footer of every page); if you withdraw consent, we remove these cookies.